Utilities - Service Numbers

Problems with your telephone, water, electricity or gas? Find the contact number for EDF, GDF, France Telecom or your water company in Provence departments of the South of France (04) (83) (84) and (13).

Emergency and Important Numbers: Telephone, Mobile, Internet

France Télécom is the national supplier of telephone lines: France Télécom website

The France Télécom website is entirely in French but very comprehensive, explaining how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working.

France Télécom
Call centre open daily, 24 hours a day (24/7)	Tel: 30 00
Technical assistance (24/7)	Tel: 39 00
After sales service	Tel: 10 13
Customer services	Tel: 10 14
Business service	Tel: 10 15
France Télécom/Orange English-speaking customer service open Monday to Saturday 09:00-17:00	Tel: 0800 364 775
English-speaking hotline (calling from outside France)	Tel: + 33 1 55 78 60 56
France Télécom website	Website (in French)

See also AngloINFO INFOrmation Page on France Télécom - Key Information

Emergency and Important Numbers: Electricity

EDF (Electricité de France) is the national electricity provider to all of France. The English-language website has comprehensive information for:

Domestic residential electricity: EDF in English
Business services: EDF in English

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7). A "within 2 hours" emergency service is available by subscription to business customers.

To reach the appropriate local number call the emergency number on the top right corner of the invoice for the property or
Using EDF website, enter the postal code or commune name in the box on the right. A pop-up window reveals the telephone number: Click here

Other EDF Service Numbers
Domestic residential and business electricity	Website (in English)
EDF English-speaking e-mail service	e-mail
National English-speaking customer service	Tel: 05 62 16 49 08
EDF customer support (in French) Or call the number on the latest invoice (see top right hand corner)	Tel: 0810 333 776

Emergency and Important Numbers: Gas

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

Domestic residential gas: GrDF in English
Business services: GrDF in English

Gas emergency service available 24/7.

To find the relevant local emergency number to call: Click here and enter the name or postal code of the property's commune and click "valider"

Other GDF Numbers
General GDF enquiries (in French)	Tel: 0810 800 801
Calling GDF from outside France	Tel: 00 33 2 38 52 85 70

Emergency: Water

Veolia (formerly Générale des Eaux) is the national supplier of domestic water: Veolia website

To find the relevant local service centre either search using the "Nous contacter" option at the bottom of the page, or enter name and client contract number: Click here

Further Information